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The CIS-HAM exam is designed for IT professionals who want to demonstrate their knowledge and skills in implementing ServiceNow's HAM module. CIS-HAM exam covers various topics related to HAM, such as asset lifecycle management, hardware asset inventory, asset tracking and management, and software license compliance. CIS-HAM Exam also evaluates the candidate's understanding of ServiceNow's best practices, policies, and procedures relating to HAM.

ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q111-Q116):

NEW QUESTION # 111
Configuration items (CIs) track what type of information? (Choose two.)

A. Financial
B. Lifecycle
C. Contractual
D. Relationship
E. Operational

Answer: D,E

Explanation:
Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
CIs track the following types of information:
Operational: This includes the current status, location, owner, and other attributes of the CI that reflect its operational state.
Relationship: This includes the connections and dependencies between the CI and other CIs, such as parent-child, peer-peer, or service-component relationships.
Lifecycle: This includes the history of changes, incidents, problems, and other events that affect the CI throughout its lifecycle.
Therefore, the types of information that are also options in the question are B. Operational and E.
Relationship.
The other types of information that are not tracked by CIs are:
Financial: This includes the cost, depreciation, and budget of the CI. This information is tracked by the Asset Management application.
Contractual: This includes the vendor, warranty, and contract details of the CI. This information is also tracked by the Asset Management application. References:: Configuration Item

NEW QUESTION # 112
Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

A. Delivery costs
B. Resource costs for support
C. Warranty costs
D. Purchase price or lease cost
E. Maintenance agreements
F. Replacement parts

Answer: A,D,F

Explanation:
Explanation
Original costs are the costs that are incurred when acquiring a hardware asset, such as purchase price or lease cost, delivery costs, and replacement parts1 Operational expenses are the costs that are incurred when maintaining and using a hardware asset, such as resource costs for support, warranty costs, and maintenance agreements1 Original costs and operational expenses are used to calculate the total cost of ownership (TCO) of a hardware asset, which is the sum of all costs associated with an asset throughout its lifecycle1 TCO helps to measure the value and performance of a hardware asset and optimize the asset management strategy1 References: 1: Total cost of ownership - ServiceNow

NEW QUESTION # 113
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

A. Now Mobile App
B. Now Agent Mobile App
C. Now Onboarding App
D. Now Procurement App

Answer: B

Explanation:
According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:
Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device. Users can scan barcodes or QR codes to identify assets and update their status and location.
Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes.
Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.
The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:
ServiceNow Hardware Asset Management: Now Agent Mobile App
ServiceNow Hardware Asset Management: Mobile Asset Management
ServiceNow Hardware Asset Management: Now Procurement App
[ServiceNow Hardware Asset Management: Now Mobile App]
[ServiceNow Hardware Asset Management: Now Onboarding App]

NEW QUESTION # 114
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

A. Hardware bulk stock order
B. Hardware swap order
C. Hardware retire order
D. Hardware disposal
E. Hardware deployment
F. Hardware asset order

Answer: D,E,F

Explanation:
* The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
* The HAM plugin provides the following baseline asset lifecycle automation flows2:
* Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
* Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
* Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
* Therefore, the baseline asset lifecycle automation flows that are also options in the question are A.
Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
* The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
* B. Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
* C. Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
* D. Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. References:
* 1: Hardware Asset Management
* 2: Asset Lifecycle Automation Flows
* 3: Create a Bulk Stock Order
* 4: Swap a Hardware Asset
* : Retire a Hardware Asset

NEW QUESTION # 115
What information should be tracked in an asset record? (Choose two.)

A. Physical resources
B. Financial information
C. Operational details
D. Contractual information
E. Logical relationships

Answer: B,D

Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.
Other information that can be tracked in an asset record are:
Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.
Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.

NEW QUESTION # 116
......

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